SHIPPING & REFUND POLICIES
You may order any products on www.houseofzae.com from any part of the world and we are open to supplying to all countries. We have a special price offering for Bulk orders, you can send an email to karishh124@gmail.com to ask for a special discount. You can pay using your Visa. Master, AMEX Credit Card. For any query or immediate response, you can call/WhatsApp these numbers +919867253148/ +919820500097.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, the said amount will be reversed back into your Card Account within 7 days.
In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of an order shall be valid and accepted only if they are made within 24 (twenty-four) hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which a request for cancellation is made after the expiry of 24 (twenty hours) from making the order. We have the full right to decide whether an order has been processed or not. The User agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.
Unfortunately, since all our orders are custom-made, we are unable to accept returns.
(b) Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty
(c) Our products require special wash care to maintain their quality and appearance. They are all Dry clean only. We are not liable for any damage caused using conventional wash care methods.